 Right
On The Walls®
Return Policy
30
Day Returns Accepted In New,
Sealed Condition for
Exchange or Refund
We have a 30 day
return policy for unused and
resalable standard non-personalized vinyl products.
We accept returns on orders that are still
sealed in their original packaging.
If you would like
to return an unused, new condition standard design
product:
1. Contact us - We will issue you an RMA#
2. Mail your return back to us with the RMA# written on return box.
3. Provide Right On The Walls® with USPS package tracking information.
3. When product is received we will ship replacement or issue a refund.
Rules & Regulations:
Returns are accepted within 30 days from date of
purchase. No exceptions will be made, and no
replacement or refund will be issued for orders
over 30 days old. Absolutely no exceptions.
Any returned item must be received in
new, unused and sealed condition..
Buyer is responsible
for return shipping, 15% stocking fee, and shipping
cost of replacement vinyl art piece if any.
No returns are accepted
for personalized or customized orders (including
custom text, names, colors, sizes, logo, prints,
photographs, or other).
We do not accept returns
on any discounted items purchased from our Bargain
Bin. All Bargain Bin sales are final. No returns
are accepted for new reduced pricing Solid Dots
or Polka Dots sold by the sheet.
All packages marked
'Delivered' by the USPS will be considered as such.
We accept no responsiblity for lost or stolen packages
after they are delivered by your carrier.
No refund will be
given for any non-deliverable or abandoned package
due to incorrectly provided shipping information.
International orders
may be subject to delays with customs. We accept
no responsiblity for delays for which we have no
control and will not issue refunds for delays in
shipment.
Each design is custom
made to order, there may be variations or
alterations made to the design which may differ
slightly
from the image or pictures shown on our website
to accomodate the increased or decreased number
of characters in names, dates & other
customized information. No returns are accepted
for personalized or customized orders (including
custom text, names, colors, sizes, logo, prints,
photographs, or other).
All returns must be
authorized by Right On The Walls®. Any product
received for return or exchange without prior authorization
and RMA# will be refused.
The RMA# you are issued
is valid for 10 business days. After 10 business
days the RMA# will expire and void. Your returned
shipment must be received within 10 business days
or the package will be refused and returned to
you.
Mail your return USPS
Priority with Tracking Number.
In the event your return package is lost in transit,
we can not be held responsible for replacement
or refund.
No
exception will be made to the Right On The Walls® return
policy.
IF
your purchase has
arrived damaged:
If for some reason your lettering has arrived damaged,
you may return it within 30 days for an identical
replacement following the Return Policy outlined
above. Absolutely no replacement product will be
issued for orders over 30 days old.
IF
your purchase is
the wrong size for your space:
Measure
your space before ordering, or please contact
us if you need help with a size different
than displayed on our website. We cannot
be held responsible for incorrect measurements
of height or width of your purchase.
IF
your decal has been damaged during installation:
Although
this is rare, in the event that your vinyl
wall art is damaged during installation it
would not be eligible for a return, but we
will offer you a replacement piece at a reduced
cost.
Each
order is supplied with a small practice piece.
We recommend applying this practice piece to
your surface before applying the piece you
have purchased if you have never applied our
products before.
IF
your decal has not arrived within the specified
amount of time:
Please
check the USPS tracking information emailed to you at
the time of shipment. If you can not find your shipping
confirmation email or have deleted it, please
enter either your transaction number or the name your
order was placed under here: Find
My Tracking Number.
We
make every effort to make sure you receive
your package in a timely manner! The
tracking information provided by the USPS will
let you know the status of your order. If we
have shipped your package to a P.O. Box, please
look for the delivery slip when you pick up mail
or ask your postal worker if you have received
a package. In the case of inclimate weather
on the date of delivery, your postal carrier
may have elected not to leave the package,
you should then pick your item(s) up at your
local post office.
Your package
will be held locally for pick-up for up to 15
days. If your items are not picked up from your
local post within this timeframe they are considered
abandoned and will be returned to us. We will
hold your package for an additional 30 days.
To retrieve your package from us, please notify
us & we will gladly re-send the package to you
for the cost of shipping.
In the event
your package is abandoned & never
returned to us, we accept no responsibility for
lost or stolen, abandoned or discarded packages
in transit. If we receive your abandoned parcel
we will hold it for 30 days. Once 30 days have
expired, your product will be discarded and no
replacement product will be provided.
International
orders may be subject to delay in customs.
We have no control over international delays
in shipment, and will not issue a refund.
All packages
marked 'Delivered' by the USPS will be considered
as such. We accept
no responsiblity for lost or stolen packages
after they are marked delivered by your local
postal carrier.
Cancellation Policy
If
you would like to cancel your order, please
notify us via email immediately. If we have not
begun to work on your order, cancellation will
be granted at the discretion of Right On The Walls®. We
can not cancel orders that have already been placed
on our productions schedule, or have already been
produced.
No cancellation will
be granted for personalized or customized orders
that have been designed by our staff (including
custom text, names, colors, sizes, logo, prints,
photographs, or other).
No
exception will be made to the Right On The Walls® cancellation
policy.
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