Right
On The Walls®
Frequently Asked Questions
Our
Products Look great in any space!
You
have a choice of colors and lettering
styles.
Wall
Decal Questions
Are your vinyl wall products
removable?
How much does your vinyl lettering
cost?
What
type of lettering is this?
What
is vinyl lettering made from?
Can I place the lettering on
multiple lines and places?
Are there surfaces this type
of lettering won't work for?
I'm afraid I'll make a mistake
transferring the vinyl to my wall ...
Can
I make up my own quote and have it all pre-spaced
also?
Can I submit my own artwork
or logo?
Can you reproduce
artwork found in a book, magazine, etc.?
If I submit a custom online order,
will I be able to see the letters before you make
them and ship them to me?
Do
You Personalize or Customize the vinyl art?
Is
the vinyl lettering reusable?
Can I use this product to decorate
for a wedding or special event?
What
are your color choices?
Do you have all colors
in stock?
How
long does it take to install the product?
General
Questions
What
other types of products do you carry?
Tell me
more about your wall clock product
Please tell me more about your Color Labels
What is the Life-Size CutOut product?
What are
my payment options?
How do I send payment?
How long does it take for
an order to process?
What are my shipping options?
How long should I expect
to wait for an international shipment?
What happens if I provide the wrong shipping information?
Can
I track my order?
What
is your return policy?
Can I cancel my order?
My lettering has arrived damaged by shipping ...
My
lettering is the wrong size
I have damaged my vinyl art during installation
The lettering is not sticking to my wall or other
surface
Do you have special promotions?
Is Your Mailing List Private?
How Often Do You Send Out Emails
or Promotions?
How Can I Contact You With
More Questions?
Color
Print Questions
Will
You Remove The Background From My Photograph?
What
If I Want To Keep The Background?
Where
Can I Place The CutOut?
Can
I Place My Print Outdoors*?
How
Many Times Can I Move My Print?
Can
I Order Text To Go With My Print?
How
Are The Sizes Calculated?
Is
This A Durable Print?
Will
My Order Be Professionally Printed?
How Can I Take The Best Photo For Upload?
Are
your vinyl wall products removable?
Yes and it's easy to do. Our vinyl wall art
works well for both renters and homeowners
because they come off when you are ready
for them to. To remove, get a grip on the
corner of each letter using your fingernail
or tweezers and gently pull off the lettering.
If you've had the lettering on the wall for
a long period of time, you can soften them
up first by using a hair dryer.
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How
much does your lettering cost?
Our prices start at $25.95. Please visit our Idea
Gallery for already designed artwork and phrases
ready for purchase, or visit our Custom
Create-A-Room Studio to design your own.
If
you can't find exactly what you're looking for,
we can custom design something just for you.
At this time we do not charge extra for our custom
design services — but we can not custom design
before a purchase is made due to the time it takes
away from orders already placed.
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What
type of lettering is this?
These are pre-pasted, pre-spaced, individually cut
letters that press on your wall or any flat surface.
These are not decals with clear film or white areas
around the letters, but rather individually cut
letters that have been pre-spaced for you. The letters
arrive on a sheet which adheres to your wall. After
pressing the sheet to your wall, you pull it back
and only the lettering remains. The letters are
thin... equivalent to about 2-3 coats of paint,
so they give you the look of hand-painted stenciling
without the time and trouble. And they don't fade
or crack.
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What
is vinyl lettering made from?
Many indoor and outdoor commercial signs are
created with cut vinyl, a self-adhesive material
that is cut to follow a graphic file. The
type of vinyl used for our wall lettering is
unique in that it is removable and easily conforms
to the shape of the wall or object it's placed
on
— giving the appearance of paint. Our vinyl
will not harm the surface and is available in over
30 different colors.
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What
does "pre-spaced" mean? And can I place
the lettering on multiple lines and places?
Pre-spaced means that we do all the positioning
and spacing of the letters and words for you.
The lettering arrives as a single roll of text
which you can apply all at once, or you can cut
the sheet of lettering in any increment you choose
to make your quote 2 or more lines. You can even
cut each word and place them in a creative layout.
The possibilities are limitless.
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Can
I make up my own quote and have it all pre-spaced
also?
Yes, you can. Just enter
your specs and information in our interactive
Create-A-Room Studio online order form. Or
contact us for help.
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Can
I submit my own artwork or logo?
Yes, we have manufactured countless original
artworks sent in by our customers. You may
submit your original artwork or logo to us
through the Contact
Us page. We accept EPS,
AI, PDF and some PSD, JPG, GIF and BMP files.
Can
you reproduce artwork found in a book, magazine,
etc.?
No, under usual circumstance we cannot reproduce
artwork that has been published or is copyright
protected. Just as we cannot reproduce logos
or names that are trademark protected.
We can create vinyl lettering for you if you are the original owner of the artwork,
phrase, poem, logo, etc. or have written consent
from the owner or author to reproduce.
If
I submit a custom online order, will I be
able to see the letters before you make them
and ship them to me?
Yes, you will. Our online order form will generate
a preview for you. You choose your text, color,
font and size. If you would like to place an order
involving the use of your logo or other image, two
or more colors or would like different sizes or
fonts, please contact us
and we will gladly help you with your order.
Please be
extra careful when submitting your order to
make sure everything is spelled correctly.
If the spelling error is our mistake, we will
replace your lettering at no charge to you.
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Are
there surfaces this type of lettering won't work
for?
This type of lettering sticks to almost any smooth
or lightly textured surface like painted walls,
glass, mirrors, and smooth metal and wood. It
will not stick to rough or uneven surfaces like
cinder block, brick, porous aluminum, or stucco
surfaces. Our products have been tested on general
flat, semi-gloss and gloss paint with success.
Because there are many types of surfaces for
which the product can be applied, and all different
types of paint, we can not guarantee the
product will stick to your wall.
**
Our lettering will not stick to 'Candlelight' paint
finish by Ralph Lauren.
**
Not Recommended for use with with High Gloss
Painted surfaces.
**
Knock Down Textured Walls may experience difficulty
with decal edges.
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I'm
afraid I'll make a
mistake transferring the vinyl to my wall
...
Our wall art is easy
to apply and is removable. You can request
free practice lettering with your purchase
if you want to practice beforehand. It's very
important to us that you feel confident about
your choice both before and after you order from
us. If your product has been damaged during installation,
a replacement may be ordered at a discount rate.
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Do
You Personalize or Customize the vinyl art?
Yes! We can customize most any
of our designs to match your needs!
Each design is
custom made to order, there may be slight variations
or alterations made that may differ from the images
or pictures shown on our website to accomodate the
increased or decreased number of characters in names,
dates & other
customized information.
Is
the vinyl lettering reusable?
Usually not, once the lettering has been removed
it will not apply to another surface. The vinyl
is very thin, and removal usually deforms the shape
of the letters. In the case of larger letters or
shapes repositioning is possible.
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Can
I use this product to decorate for a wedding
or special event?
Yes
you can! See our wedding
lettering samples. We have a large selection
of ideas geared specifically for weddings ... and
any of them can be customized just for your special
day. Vinyl wall art can be placed on walls, dancefloors,
favors, champagne glasses, or many other surfaces
to make you day extra special and memorable. Make
sure to get permission from the church or banquet
hall, you can send them to our website for information
about the product, or by request we can mail you
out a swatch sample to assure them the vinyl is
not permanent. Our designs look great as a backdrop
to your photography as well!
Each
design is custom made and there may be slight
variations or alterations made to accomodate
the increased or decreased number of characters
in names, dates & other customizable
information.
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What
other types of products do you carry?
Along with our vinyl wall art products you can
also find wall clocks, color labels and Life-Size
CutOuts.
Please
tell me more about your Wall Clocks
Our wall clocks
combine our removable vinyl with a clock kit
for a unique addition to your space. Choose from
our designs or we can customize a clock for your
space.
>>Visit our Clock Kits
page to read more
Please
tell me more about your Color Labels
We will print customized labels to personalize
food, favors, crafts, gift bags, soaps,
candies and much more!
>>Read more about
our Color Labels
What
is the Life-Size
CutOut Product?
Removable, Repositionable, Wrinkle-Resistant
& Residue Free Life-Size Color Prints to
decorate your space!! We use the highest
quality materials to print your photographs
or artwork on optional all-weather fabric.
>>Visit our
FAQ area for Life-Size CutOuts
What
are my payment options?
We accept all forms of payment: Credit Card,
Debit Card, PayPal, Google Checkout, eCheck or
Gift Certificate.
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How
do I send payment?
Please use our shopping cart to choose and purchase
designs. All of our customized artwork has
spaces for you to fill in your personalized information
and color selections.
If
you wish to create and purchase your own completely
customized artwork, please do so through our
Create-A-Room Studio.
Credit
Card, Debit Card, eCheck, PayPal, Google Checkout
and/or Gift Certificate is the quickest and easiest
way to purchase your lettering. We do not accept
personal checks or money orders.
How
long does it take for an order to process?
Your order is shipped no later than 7 business
days from the date of your payment. Allow eChecks
approximately 5 business days to clear from the
date of receipt before we process your order.
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What
are my shipping options?
Your shipping cost is automatically configured
during checkout. We ship all packages USPS Priority
Mail with Delivery Confirmation.
Please
be sure to provide us with your correct shipping
address. We ship to the address provided to us,
therefore re-shipment
fees due to a bad mailing address are paid for
by the customer.
We ship all
packages in a timely manner according to our
production schedule and can not be held responsible
for shipping delays once the product is no longer
in our possession and has been placed in the
care of the United States Postal Service. Please
be prepared to expect some shipping delays during
holidays.
We can upgrade shipping to USPS Express Overnight
Shipping if our production schedule allows. You must
notify us before placing your order and we will check
to make sure we can accomodate your request. Additional
shipping charges will be incurred for Express Overnight.
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How
long should I expect to wait for an international
shipment?
International
shipments may take longer to arrive than standard
USPS Priority Shipping within the United States.
We are not responsible for delays due to customs
or local delivery errors. Please continue to check
your tracking information provided for your package
to see the status of delivery. For International
shipments, customer is responsible for all additional
shipping fees, including duties and tariffs.
The
tracking information provided will
let you know the status of your order. If we
have shipped your package to a P.O. Box, please
look for the delivery slip when you pick up mail.
In the case of inclimate weather on the date
of delivery, your carrier may have elected
not to leave the package at your residence, you
should pick your item(s) up at your local parcel
delivery office.
Your package
will be held locally for pick-up for up to 15
days. If your items are not picked up from your
local post within this timeframe they are considered
abandoned and will be returned to us. We will
hold your package for an additional 30 days.
To retrieve your package from us, please notify
us & we
will reship the package at your expense.
In the event
that your package is abandoned & never returned
to us, we accept no responsibility for lost or
stolen abandoned or discarded packages in transit.
If we receive your abandoned parcel we will hold
it for 30 days. Once 30 days have expired, your
product will be discarded and no refund will
be issued.
International
orders may be subject to delays with customs.
We accept no responsiblity for delays for which
we have no control and do not issue refunds
for delays in shipment.
Please
be sure to provide us with your correct shipping
address and phone number. We ship to the address
provided to us, therefore we are not be responsible
for re-shipment fees due to a bad mailing address.
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What
happens if I provide incorrect shipping
information?
Please
provide us with
the correct shipping address and phone number. We
ship to the address provided to us, therefore we
are not be responsible for re-shipment fees due to
a bad mailing address.
If
you have provided us with the wrong mailing address,please
notify us as soon
as you realize the mistake! If your order has
already been sent, we will re-ship your order
with the correct shipping information, provided
by you, when it is returned to us as 'undeliverable'
by the USPS at your expense.
If
the package is NOT returned to us 'undeliverable'
from the USPS, we accept no responsiblity for
the lost package due to incorrect shipping
information provided by the customer, and no
refund will be given.
All packages
marked 'Delivered' by the USPS will be considered
as such. We accept
no responsiblity for lost or stolen packages
after they are delivered by your carrier.
How
can I track my order?
All
orders shipping to the U.S. will receive USPS shipment
notification and tracking information when the
order is boxed and ready to ship. The shipping
notification will be sent to the email address
you have provided to us. Please check your "junk"
or "spam" folder if you do not receive a shipping
email from us within a week of your order.
If you can not find your shipping confirmation
email or have possibly deleted it, please enter
either your transaction number or the name your
order was placed under here: Find
My Tracking Number.
The
tracking information provided by the USPS will
let you know the status of your order. If we
have shipped your package to a P.O. Box, please
look for the delivery slip when you pick up mail.
In the case of inclimate weather on the date
of delivery, your postal carrier may have elected
not to leave the package, you should pick your
item(s) up at your local post office.
The USPS will
hold your package for up to 15 days. If your
items are not picked up within this timeframe
they will be returned to us. We will hold your
package for an additional 30 days. If the combined
45 days hold time has expired, your product will
be discarded and no refund will be issued. To
retrieve your package from us, please notify
us & we will reship the package at your expense.
International
orders may be subject to delays with customs.
We accept no responsiblity for delays for which
we have no control.
All
packages marked 'Delivered' by the USPS will
be considered as such. We
accept no responsiblity for lost or stolen
packages after they are delivered by your carrier.
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What
are your color choices?
We have many different colors available to go with
any decor. See our vinyl wall
lettering color selection guide. All
colors shown on our Color Guide are in stock and
ready for your order.
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Do
you have all colors in stock?
We maintain a very large selection of colors. All
colors shown on our website are in stock and ready
for your order. To view our large color selection,
please visit our Color
Selection Guide.
If
you are looking for a specific color that we
do not have in stock, please notify us and we
will let you know if this color is available.
If you are ordering product produced in a non-stock
color, this will delay the order an additional
3 - 7 business days.
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How
long does it take to install the product?
Installation
time may vary by individual. Based on studies
done by Right On The Walls, the average time
is around 10 minutes. If
you have never applied vinyl before, it may
take you longer.
Larger
lettering with a great amount of words and/or
designs can take longer to put up than shorter
or smaller designs. We recommend cutting apart
larger designs and applying your artwork in smaller
sections if you are a first time applicator.
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What
is your return policy?
We have a 30 day return
policy for unused and resalable standard non-personalized
vinyl products. We accept returns on orders that
are still sealed in their original packaging.
>>Read
full details about our policy.
No
exception will be made to the Right On The Walls® return
policy.
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Can
I cancel my order?
If you would like to cancel your order, please
notify us via email immediately. If we have not
begun to work on your order, cancellation will
be granted at the discretion of Right On The Walls®.
We can not cancel orders that have already been
placed on our production schedule, or have already
been produced or shipped.
No cancellation will
be granted for personalized or customized orders
that have been designed by our staff (including
custom text, names, colors, sizes, logo, prints,
photographs, or other).
No
exception will be made to the Right On The Walls® cancellation
policy.
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My
lettering has arrived damaged ...
If
for some reason your lettering has arrived damaged,
you may return it within 30 days for an identical
replacement. Absolutely no replacement product
will be issued for orders over 30 days old.
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My
art is the wrong size for my space ...
Measure
your space before ordering, or please contact
us if you need help with a size different than
displayed on our website. We cannot be held responsible
for incorrect measurements of height or width of
your purchase.
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I
have damaged my vinyl art during installation
Although
this is rare, in the event that your vinyl
wall art is damaged during installation it
would not be eligible for a return, but we
will offer you a replacement piece at a reduced
cost.
Each order is supplied with a small practice
piece. We
recommend applying this practice piece to your
surface before applying the piece you have
purchased if you have never applied our products
before.
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The
vinyl is not sticking to my wall or other surface
We
offer product samples to test on your surface
before you purchase. If you have a textured
wall, wallpaper or other unique surface we
recommend trying a sample before your purchase.
This
type of lettering sticks to almost any smooth
or lightly textured surface like painted walls,
glass, mirrors, and smooth metal and wood.
It will not stick to rough or uneven surfaces
like cinder block, brick, porous aluminum,
or stucco surfaces. Our products have been
tested on general flat, semi-gloss and gloss
paint with success.
Because there are many types of surfaces for
which the product can be applied, and all different
types of paint and other surfaces, we can not
guarantee the product will stick to your space.
**
Our lettering will not stick to 'Candlelight'
paint finish by Ralph Lauren.
** Not Recommended for use with with High Gloss
Painted surfaces.
**
Knock Down Textured Walls may experience difficulty
with decal edges.
Back
To Top
Do
you have special promotions?
Yes, throughout the year we
offer promotions to our mailing list.
You can
be included on the list to receive special offers
by joining here:
Join Our Mailing List
Is
Your Mailing List Private?
Yes, we do not rent, sell or share our mailing list. Your information is kept
in strict confidence. You are not required to give us personal information in
order to join.
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How
Often Do You Send Out Emails or Promotions?
Currently, we are sending out emails/promotions
only a couple times per year. You will not
receive a ton of unwanted email from us.
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How
Can I Contact You With More Questions?
We are available to answer your questions via email,
phone or Live Help. Our Live Help icon is located
on the home page.
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Will
You Remove The Background From My Photograph?
Yes,
we will professionally remove the background
from your image at no additional cost to
you. We can not add missing parts to your
photograph, please make sure NOT to upload
photos with feet, arms or other important
pieces cut out of the frame - unless this
is how you want to receive the piece. Our
pricing includes background removal only.
If you require advanced photo editing please contact
us for
pricing and availability.
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What
If I Want To Keep The Background?
You
select whether you want the background
cut out or printed exactly how you upload
it.
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Where
Can I Place The CutOut?
We
recommend a clean, flat surface for application
to walls, windows, doors, vehicles* — both
indoor or outdoor*! Longevity will vary
on stucco, brick, cinder block or textured
walls. For a fun twist ... our material
can be wrapped
around wall corners, ceilings and poles
... and even illuminated with a light from
behind!
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Can
I Place My Print Outdoors*?
*If
you plan to place your Life-Size CutOut™ on
your vehicle or anywhere outdoors, an additional
preparation step is necessary. Make sure
you purchase the "Outdoor All-Weather
Protection" option separately above — and
we will prepare your final piece for all
types of weather before we ship it to you.
For outdoor prep, add 2 days to the schedule
and $10 USD.
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How
Many Times Can I Move My Print?
This
printed piece can be moved around hundreds
of times - and stored in between uses on
the original backing material we provide
with your print.
Our Life-Size CutOuts™ product will
not lose adhesive power as it is moved
from one place to another like bargain
products found elsewhere. No edge peeling
or lifting.
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Can
I Order Text To Go With My Print?
Yes,
if you would like to add a caption, name
or any other type of custom word art alongside
your Life-Size CutOut™, you can place
a custom order choosing text, font, size
and color in our Create-A-Room
Studio Application.
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How
Are The Sizes Calculated?
Sizes
are based on the longest part of your file
after we cut it out of the background.
If you order one of our 24 inch Life-Size
CutOuts™, 24 inches will be the longest
part of the piece you receive.
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Is
This A Durable Print?
Yes!
Because your Life-Size CutOuts™ is
not printed on paper or vinyl. We print
your photograph on only the very best adhesive
fabric — it will not rip or wrinkle,
can be moved and removed hundreds of times
without losing adherence power, and will
not leave residue on the surface when applied.
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Will
My Order Be Professionally Printed?
Absolutely!
All orders are prepped, printed, cut and
boxed right here in our US office. Every
order is printed with brilliant full color
on our own in-house 6 color state-of-the-art
digital press to your exact specifications.
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How
Can I Take The Best Photo For Upload?
If
you are planning to stage a photo, for
best results please review our Picture
Taking Basics.
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