Frequently Asked Questions

Right On The Walls quotes look great in any room! You have a choice of colors and dozens of lettering styles.

Are your products removable?
Yes and it's easy to do. Our wall letters work well for both renters and homeowners because they come off when you are ready for them to. To remove, get a grip on the corner of each letter using your fingernail or tweezers and gently pull off the lettering. If you've had the lettering on the wall for a long period of time, you can soften them up by using a hair dryer.

Word Of Caution:
Please be wary of some competing websites. Be absolutely sure you are ordering removable vinyl for interior use. We have noticed several sites selling non-removable vinyl lettering for interior use. Traditional vinyl will harm your walls! Right On The Walls products are made from the very best removable vinyl available.

How much does your lettering cost?
Our prices start at $25.95. We base our prices on the width and amount of words in your lettering, not on individual letters.

What type of lettering is this?
These are pre-pasted, pre-spaced, individually cut letters that press on your wall or any flat surface. These are not decals with clear film around the letters, but rather individually cut letters that have been pre-spaced for you. The letters arrive on a sheet of paper which adheres to your wall. After pressing the sheet to your wall, you pull it back and only the lettering remains. The letters are thin... equivalent to about 2-3 coats of paint, so they give you the look of hand-painted stenciling without the time and trouble. And they don't fade or crack.

What is vinyl lettering made from?
Many indoor and outdoor commercial signs are created with cut vinyl, a self-adhesive material that is cut to follow a graphic file. The type of vinyl used for our wall lettering is unique in that it is removable and easily conforms to the shape of the wall or object it's placed on — giving the appearance of paint.
Our vinyl will not harm the surface and is available in over 30 different colors.

What does "pre-spaced" mean? And can I place the lettering on multiple lines and places?
Pre-spaced means that we do all the positioning and spacing of the letters and words for you. The lettering arrives as a single roll of text which you can apply all at once, or you can cut the sheet of lettering in any increment you choose to make your quote 2 or more lines. You can even cut each word and place them in a creative layout. The possibilities are limitless.

Can I make up my own quote and have it all pre-spaced also?
Yes, you can. Just enter your specs and information in our online order form.

If I submit a custom online order, will I be able to see the letters before you make them and ship them to me?
Yes, you will. Once we receive your custom order, we will send you an email proof to approve before we manufacture your lettering. You will approve the way it looks before we make it.

Are there surfaces this type of lettering won't work for?
This type of lettering sticks to almost any smooth or lightly textured surface like painted walls, glass, mirrors, and smooth metal and wood. It will not stick to rough or uneven surfaces like cinder block, brick, porous aluminum, or stucco surfaces.

I'm afraid I'll make a mistake transferring the vinyl to my wall ...
Our wall art is easy to apply and is removable. You can request free practice lettering with your purchase if you want to practice beforehand. It's very important to us that you feel confident about your choice both before and after you order from us.

Is the lettering reusable?
No, once the lettering has been removed it will not apply to another surface. The vinyl is very thin, and removal usually deforms the shape of the letters.

Can I use this product to decorate for a wedding or special event?
Yes you can! See our wedding lettering samples. We have a large selection of ideas in our catalog geared specifically for weddings ... and any of them can be customized just for your special day. Vinyl wall art can be placed on walls, dancefloors, favors, champagne glasses, or many other surfaces to make you day extra special and memorable. Make sure to get permission from the church or banquet hall you wish to place the artwork, you can send them to our website for information about the product, or by request we can mail you out a swatch sample to assure them the vinyl is not permanent. Our designs look great as a backdrop to your photography as well!

What are my payment options?
You can purchase by credit card via Paypal, Google Checkout, cash, personal check, USPS money order or gift certificate.

How do I send payment?
If you select to purchase via PayPal, we will send you an invoice when we receive your order.

If you would like to pay via Google Checkout, we will send you an invoice when we receive your order.

PayPal, Google Checkout and/or gift certificate is the quickest and easiest way to purchase your lettering. If you elect to purchase by check or money order, we will send you our mailing address upon receipt of your order.

How long does it take for an order to process?
Your order is shipped no later than 7 business days from the date of your payment. Allow personal checks approximately 5 business days to clear from the date of receipt before we process your order.

What are my shipping options?
For U.S. delivery, we ship USPS priority mail for $5.50. Priority mail delivery time is 3 - 5 business days. Canadian orders are shipped USPS First Class mail. International orders please email us for a price quote.

We charge shipping on your first item, all additional items ordered together are free to ship up to 5 items. Orders over 5 pieces, will be charged an additional shipping fee.

How long should I expect to wait for an international shipment?
International delivery time is approximately 1 to 3 weeks. For International shipments, customer is responsible for all additional shipping fees, including duties and tariffs.

What are your color choices?
We have over 30 different colors available to go with any room. See our vinyl wall lettering color selection guide.

Do you have all colors in stock?
Most of the time we do, but from time to time we may need to order a specific color for you. If that is the case with your order, we will contact you as soon as we receive your order and give you a timeframe for your orders shipment. This usually only delays us about 2 days.

How long does it take to install the product?
Installation time may vary by individual. Based on studies done by Right On The Walls, the average time is around 10 minutes. If you have never applied vinyl before, it may take you longer. Larger lettering with a great amount of words and/or designs can take longer to put up than shorter or smaller designs.

What is your return policy?
If you are not reasonably satisfied with your lettering, you may return it within 30 days from purchase, you can choose to have us: re-work your lettering at no extra charge or give you a full refund minus shipping charges.

Do you have special promotions?
Yes, throughout the year we offer promotions to our mailing list. You can be included on the list to receive special offers by joining here:

Join Our Mailing List

Email:

Is Your Mailing List Private?
Yes, we do not rent, sell or share our mailing list. Your information is kept in strict confidence. You are not required to give us personal information in order to join.

How Often Do You Send Out Emails or Promotions?
Currently, we are sending out emails/promotions only a couple times per year. You will not receive a ton of unwanted email from us.

How Can I Contact You With More Questions?
We are available to answer your questions via email, phone or online chat.

What is Your Online Chat?
You may visit our Customer Service Rep page to chat with one of our virtual representatives. They can answer most questions about our products. Try it ... it's fun!