Right On The Walls®
Frequently Asked Questions

Our Products Look great in any space!
You have a choice of colors and lettering styles.

Wall Decal Questions
Are your vinyl wall products removable?
How much does your vinyl lettering cost?
What type of lettering is this?
What is vinyl lettering made from?
Can I place the lettering on multiple lines and places?
Are there surfaces this type of lettering won't work for?
I'm afraid I'll make a mistake transferring the vinyl to my wall ...
Can I make up my own quote and have it all pre-spaced also?
Can I submit my own artwork or logo?
Can you reproduce artwork found in a book, magazine, etc.?
If I submit a custom online order, will I be able to see the letters before you make them and ship them to me?
Do You Personalize or Customize the vinyl art?
Is the vinyl lettering reusable?
Can I use this product to decorate for a wedding or special event?
What are your color choices?
Do you have all colors in stock?
How long does it take to install the product?

General Questions
What other types of products do you carry?
Tell me more about your wall clock product
Please tell me more about your Color Labels
What is the Life-Size CutOut product?
What are my payment options?
How do I send payment?
How long does it take for an order to process?
What are my shipping options?
How long should I expect to wait for an international shipment?
What happens if I provide the wrong shipping information?
Can I track my order?
What is your return policy?
Can I cancel my order?
My lettering has arrived damaged by shipping ...
My lettering is the wrong size
I have damaged my vinyl art during installation
The lettering is not sticking to my wall or other surface
Do you have special promotions?
Is Your Mailing List Private?
How Often Do You Send Out Emails or Promotions?
How Can I Contact You With More Questions?

How much does your lettering cost?
Our prices start at $25.95. Please visit our Idea Gallery for already designed artwork and phrases ready for purchase, or visit our Custom Create-A-Room Studio to design your own.

If you can't find exactly what you're looking for, we can custom design something just for you. At this time we do not charge extra for our custom design services — but we can not custom design before a purchase is made due to the time it takes away from orders already placed.
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What type of lettering is this?
These are pre-pasted, pre-spaced, individually cut letters that press on your wall or any flat surface. These are not decals with clear film or white areas around the letters, but rather individually cut letters that have been pre-spaced for you. The letters arrive on a sheet which adheres to your wall. After pressing the sheet to your wall, you pull it back and only the lettering remains. The letters are thin... equivalent to about 2-3 coats of paint, so they give you the look of hand-painted stenciling without the time and trouble. And they don't fade or crack.
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What is vinyl lettering made from?
Many indoor and outdoor commercial signs are created with cut vinyl, a self-adhesive material that is cut to follow a graphic file. The type of vinyl used for our wall lettering is unique in that it is removable and easily conforms to the shape of the wall or object it's placed on — giving the appearance of paint. Our vinyl will not harm the surface and is available in over 30 different colors.
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What does "pre-spaced" mean? And can I place the lettering on multiple lines and places?
Pre-spaced means that we do all the positioning and spacing of the letters and words for you. The lettering arrives as a single roll of text which you can apply all at once, or you can cut the sheet of lettering in any increment you choose to make your quote 2 or more lines. You can even cut each word and place them in a creative layout. The possibilities are limitless.
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Can I make up my own quote and have it all pre-spaced also?
Yes, you can. Just enter your specs and information in our interactive Create-A-Room Studio online order form. Or contact us for help.
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Can I submit my own artwork or logo?
Yes, we have manufactured countless original artworks sent in by our customers. You may submit your original artwork or logo to us through the Contact Us page. We accept EPS, AI, PDF and some PSD, JPG, GIF and BMP files.

Can you reproduce artwork found in a book, magazine, etc.?
No, under usual circumstance we cannot reproduce artwork that has been published or is copyright protected. Just as we cannot reproduce logos or names that are trademark protected. We can create vinyl lettering for you if you are the original owner of the artwork, phrase, poem, logo, etc. or have written consent from the owner or author to reproduce.

If I submit a custom online order, will I be able to see the letters before you make them and ship them to me?
Yes, you will. Our online order form will generate a preview for you. You choose your text, color, font and size. If you would like to place an order involving the use of your logo or other image, two or more colors or would like different sizes or fonts, please contact us and we will gladly help you with your order.

Please be extra careful when submitting your order to make sure everything is spelled correctly. If the spelling error is our mistake, we will replace your lettering at no charge to you.
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Are there surfaces this type of lettering won't work for?
This type of lettering sticks to almost any smooth or lightly textured surface like painted walls, glass, mirrors, and smooth metal and wood. It will not stick to rough or uneven surfaces like cinder block, brick, porous aluminum, or stucco surfaces. Our products have been tested on general flat, semi-gloss and gloss paint with success. Because there are many types of surfaces for which the product can be applied, and all different types of paint, we can not guarantee the product will stick to your wall.

** Our lettering will not stick to 'Candlelight' paint finish by Ralph Lauren.
** Not Recommended for use with with High Gloss Painted surfaces.
** Knock Down Textured Walls may experience difficulty with decal edges.
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I'm afraid I'll make a mistake transferring the vinyl to my wall ...
Our wall art is easy to apply and is removable. You can request free practice lettering with your purchase if you want to practice beforehand. It's very important to us that you feel confident about your choice both before and after you order from us. If your product has been damaged during installation, a replacement may be ordered at a discount rate.
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Do You Personalize or Customize the vinyl art?
Yes! We can customize most any of our designs to match your needs!

Each design is custom made to order, there may be slight variations or alterations made that may differ from the images or pictures shown on our website to accomodate the increased or decreased number of characters in names, dates & other customized information.

Is the vinyl lettering reusable?
Usually not, once the lettering has been removed it will not apply to another surface. The vinyl is very thin, and removal usually deforms the shape of the letters. In the case of larger letters or shapes repositioning is possible.
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Can I use this product to decorate for a wedding or special event?
Yes you can! See our wedding lettering samples. We have a large selection of ideas geared specifically for weddings ... and any of them can be customized just for your special day. Vinyl wall art can be placed on walls, dancefloors, favors, champagne glasses, or many other surfaces to make you day extra special and memorable. Make sure to get permission from the church or banquet hall, you can send them to our website for information about the product, or by request we can mail you out a swatch sample to assure them the vinyl is not permanent. Our designs look great as a backdrop to your photography as well!

Each design is custom made and there may be slight variations or alterations made to accomodate the increased or decreased number of characters in names, dates & other customizable information.
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What other types of products do you carry?
Along with our vinyl wall art products you can also find wall clocks, color labels and Life-Size CutOuts.

Please tell me more about your Wall Clocks
Our wall clocks combine our removable vinyl with a clock kit for a unique addition to your space. Choose from our designs or we can customize a clock for your space.

>>Visit our Clock Kits page to read more

Please tell me more about your Color Labels
We will print customized labels to personalize food, favors, crafts, gift bags, soaps, candies and much more!

>>Read more about our Color Labels

What is the Life-Size CutOut Product?
Removable, Repositionable, Wrinkle-Resistant & Residue Free Life-Size Color Prints to decorate your space!! We use the highest quality materials to print your photographs or artwork on optional all-weather fabric.

>>Visit our FAQ area for Life-Size CutOuts

What are my payment options?
We accept all forms of payment: Credit Card, Debit Card, PayPal, Google Checkout, eCheck or Gift Certificate.

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How do I send payment?
Please use our shopping cart to choose and purchase designs. All of our customized artwork has spaces for you to fill in your personalized information and color selections.

If you wish to create and purchase your own completely customized artwork, please do so through our Create-A-Room Studio.

Credit Card, Debit Card, eCheck, PayPal, Google Checkout and/or Gift Certificate is the quickest and easiest way to purchase your lettering. We do not accept personal checks or money orders.

How long does it take for an order to process?
Your order is shipped no later than 7 business days from the date of your payment. Allow eChecks approximately 5 business days to clear from the date of receipt before we process your order.
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What are my shipping options?
Your shipping cost is automatically configured during checkout. We ship all packages USPS Priority Mail with Delivery Confirmation.

Please be sure to provide us with your correct shipping address. We ship to the address provided to us, therefore re-shipment fees due to a bad mailing address are paid for by the customer.

We ship all packages in a timely manner according to our production schedule and can not be held responsible for shipping delays once the product is no longer in our possession and has been placed in the care of the United States Postal Service. Please be prepared to expect some shipping delays during holidays.

We can upgrade shipping to USPS Express Overnight Shipping if our production schedule allows. You must notify us before placing your order and we will check to make sure we can accomodate your request. Additional shipping charges will be incurred for Express Overnight.
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How long should I expect to wait for an international shipment?
International shipments may take longer to arrive than standard USPS Priority Shipping within the United States. We are not responsible for delays due to customs or local delivery errors. Please continue to check your tracking information provided for your package to see the status of delivery. For International shipments, customer is responsible for all additional shipping fees, including duties and tariffs.

The tracking information provided will let you know the status of your order. If we have shipped your package to a P.O. Box, please look for the delivery slip when you pick up mail. In the case of inclimate weather on the date of delivery, your carrier may have elected not to leave the package at your residence, you should pick your item(s) up at your local parcel delivery office.

Your package will be held locally for pick-up for up to 15 days. If your items are not picked up from your local post within this timeframe they are considered abandoned and will be returned to us. We will hold your package for an additional 30 days. To retrieve your package from us, please notify us & we will reship the package at your expense.

In the event that your package is abandoned & never returned to us, we accept no responsibility for lost or stolen abandoned or discarded packages in transit. If we receive your abandoned parcel we will hold it for 30 days. Once 30 days have expired, your product will be discarded and no refund will be issued.

International orders may be subject to delays with customs. We accept no responsiblity for delays for which we have no control and do not issue refunds for delays in shipment.

Please be sure to provide us with your correct shipping address and phone number. We ship to the address provided to us, therefore we are not be responsible for re-shipment fees due to a bad mailing address.
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What happens if I provide incorrect shipping information?
Please provide us with the correct shipping address and phone number. We ship to the address provided to us, therefore we are not be responsible for re-shipment fees due to a bad mailing address.

If you have provided us with the wrong mailing address,please notify us as soon as you realize the mistake! If your order has already been sent, we will re-ship your order with the correct shipping information, provided by you, when it is returned to us as 'undeliverable' by the USPS at your expense.

If the package is NOT returned to us 'undeliverable' from the USPS, we accept no responsiblity for the lost package due to incorrect shipping information provided by the customer, and no refund will be given.

All packages marked 'Delivered' by the USPS will be considered as such. We accept no responsiblity for lost or stolen packages after they are delivered by your carrier.

How can I track my order?
All orders shipping to the U.S. will receive USPS shipment notification and tracking information when the order is boxed and ready to ship. The shipping notification will be sent to the email address you have provided to us. Please check your "junk" or "spam" folder if you do not receive a shipping email from us within a week of your order.

If you can not find your shipping confirmation email or have possibly deleted it, please enter either your transaction number or the name your order was placed under here: Find My Tracking Number.

The tracking information provided by the USPS will let you know the status of your order. If we have shipped your package to a P.O. Box, please look for the delivery slip when you pick up mail. In the case of inclimate weather on the date of delivery, your postal carrier may have elected not to leave the package, you should pick your item(s) up at your local post office.

The USPS will hold your package for up to 15 days. If your items are not picked up within this timeframe they will be returned to us. We will hold your package for an additional 30 days. If the combined 45 days hold time has expired, your product will be discarded and no refund will be issued. To retrieve your package from us, please notify us & we will reship the package at your expense.

International orders may be subject to delays with customs. We accept no responsiblity for delays for which we have no control.

All packages marked 'Delivered' by the USPS will be considered as such. We accept no responsiblity for lost or stolen packages after they are delivered by your carrier.
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What are your color choices?
We have many different colors available to go with any decor. See our vinyl wall lettering color selection guide. All colors shown on our Color Guide are in stock and ready for your order.
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Do you have all colors in stock?
We maintain a very large selection of colors. All colors shown on our website are in stock and ready for your order. To view our large color selection, please visit our Color Selection Guide.

If you are looking for a specific color that we do not have in stock, please notify us and we will let you know if this color is available. If you are ordering product produced in a non-stock color, this will delay the order an additional 3 - 7 business days.
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How long does it take to install the product?
Installation time may vary by individual. Based on studies done by Right On The Walls, the average time is around 10 minutes. If you have never applied vinyl before, it may take you longer.

Larger lettering with a great amount of words and/or designs can take longer to put up than shorter or smaller designs. We recommend cutting apart larger designs and applying your artwork in smaller sections if you are a first time applicator.
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What is your return policy?
We have a 30 day return policy for unused and resalable standard non-personalized vinyl products. We accept returns on orders that are still sealed in their original packaging.

>>Read full details about our policy.
No exception will be made to the Right On The Walls® return policy.

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Can I cancel my order?
If you would like to cancel your order, please notify us via email immediately. If we have not begun to work on your order, cancellation will be granted at the discretion of Right On The Walls®. We can not cancel orders that have already been placed on our production schedule, or have already been produced or shipped.

No cancellation will be granted for personalized or customized orders that have been designed by our staff (including custom text, names, colors, sizes, logo, prints, photographs, or other).

No exception will be made to the Right On The Walls® cancellation policy.
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My lettering has arrived damaged ...
If for some reason your lettering has arrived damaged, you may return it within 30 days for an identical replacement. Absolutely no replacement product will be issued for orders over 30 days old.
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My art is the wrong size for my space ...
Measure your space before ordering, or please contact us if you need help with a size different than displayed on our website. We cannot be held responsible for incorrect measurements of height or width of your purchase.
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I have damaged my vinyl art during installation
Although this is rare, in the event that your vinyl wall art is damaged during installation it would not be eligible for a return, but we will offer you a replacement piece at a reduced cost.

Each order is supplied with a small practice piece. We recommend applying this practice piece to your surface before applying the piece you have purchased if you have never applied our products before.
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The vinyl is not sticking to my wall or other surface
We offer product samples to test on your surface before you purchase. If you have a textured wall, wallpaper or other unique surface we recommend trying a sample before your purchase.

This type of lettering sticks to almost any smooth or lightly textured surface like painted walls, glass, mirrors, and smooth metal and wood. It will not stick to rough or uneven surfaces like cinder block, brick, porous aluminum, or stucco surfaces. Our products have been tested on general flat, semi-gloss and gloss paint with success.

Because there are many types of surfaces for which the product can be applied, and all different types of paint and other surfaces, we can not guarantee the product will stick to your space.

** Our lettering will not stick to 'Candlelight' paint finish by Ralph Lauren.
** Not Recommended for use with with High Gloss Painted surfaces.
** Knock Down Textured Walls may experience difficulty with decal edges.
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Do you have special promotions?
Yes, throughout the year we offer promotions to our mailing list. You can be included on the list to receive special offers by joining here:

Join Our Mailing List