Return Policy

30 Day Returns Accepted In New, Sealed Condition for Exchange or Credit

If you would like to return an unused, new condition standard design product:
1. Contact us - We will issue you an RMA#
2. Mail your return back to us with the RMA# written on return box.
3. Print & Fill Out Our Return Form. Include in returned package.
4. Provide Right On The Walls® with USPS package tracking information. 5. When product is received we will ship an exchange item or issue a store credit.

Rules & Regulations:
All returned items for exchange/store credit must be authorized by Right On The Walls® and must be accompanied by a fully completed Return Slip. Any product received without prior authorization, RMA# or incomplete paperwork will be refused.

No exchange or store credit will be issued for orders over 30 days old — no exception.

Any returned item must be received in new, unused condition. All returned items will inspected upon arrival. If an item is received used or in unsatisfactory condition — no exchange or credit will be issued. Buyer is responsible for return shipping, 20% stocking fee, and shipping cost of exchange or credit item.

We will not accept exchange or issue credit for the following items:
1. Discounted items from our Bargain Bin.
2. Reduced pricing "Shapes" sold by the sheet (Dots, Squares, Stars, Fish, Etc.)
3. Personalized orders - including custom text, names, sizes, shapes, logo, or other.
4. Digital Prints - including LifeSize CutOuts, Labels, Stickers, Logos, etc.
5. Photo Gifts - including books, mugs, cards, puzzles, ornaments and more.
5. Clock Kits - including clock vinyl & all clock kit parts
6. Chalkboard, Glow In The Dark, Wood or Etched Frost Specialty Vinyl

The above mentioned items are not resalable - all sales are final. No exceptions will be made, and no exchange or credit will be issued.

Exchanges will be shipped to you within 7 business days after the returned product has been inspected and approved as resalable.

Credit will be issued in the form of a gift code which may be used toward a future purchase. To redeem a gift card, enter the unique number provided to you in our shopping cart during checkout. Your unique gift card number can only be used once. Once the gift card has been used it will immediately expire along with any unused funds. Your gift card credit will not cover shipping cost.

Each design is custom made to order, there may be variations or alterations made to the design which may differ slightly from the image or pictures shown on our website to accomodate the increased or decreased number of characters in names, dates & other customized information. No exchange or credit will be issued for personalized or customized orders (including custom text, names, colors, sizes, logo, prints, photographs, or other).

The RMA# you are issued is valid for 10 business days. After 10 business days the RMA# will expire and void. Your returned shipment must be received within 10 business days or the package will be refused and returned to you.

Mail your return USPS Priority with Tracking Number. In the event your return package is lost in transit, we can not be held responsible for replacement or credit.

Any product(s) shipped back to us without approval, an authorized RMA# or a fully completed Return Slip will be refused. We will not issue credit, exchange or otherwise accept unauthorized returns.

No exception will be made to the Right On The Walls® return policy.
No return on previously exchanged or credited merchandise permitted.

Cancellation Policy

If you would like to cancel your order, please notify us via email immediately. If we have not begun to work on your order, cancellation will be granted at the discretion of Right On The Walls®. We can not cancel orders that have already been placed on our productions schedule, or have already been produced.

Cancellation for personalized or customized orders that have already been through layout and designed by our staff but not produced (this includes custom text, names, colors, sizes, logo, prints, photographs, or other) minus a 25% design fee which will be deducted from any refundable amount.

No exception will be made to the Right On The Walls® cancellation policy.

Please Note: Updates and/or changes to the above policies may be posted at any time without notice.