45 Day Returns Accepted In New Condition for Exchange or Credit
If you would like to return an unused, new condition standard design product:
1. Contact us - We will issue authorized returned merchandise with an RMA#
2. Mail your return back to us with the RMA# written on the outside of return box.
3. Print & Fill Out Our Return Form. Include in returned package.
4. Provide Right On The Walls® with USPS package tracking information.
5. When product is received we will issue store credit.
All returned items for exchange/store credit must be authorized by Right On The Walls® and must be accompanied by a fully completed Return Form (download and print above). Any product received without prior authorization, RMA# or incomplete paperwork cannot be processed and will be refused.
No exchange or store credit will be issued for orders over 45 days old — no exception.
Any returned item must be received in unused condition. Your return must contain the product, application tool, printed instructions and other materials included with your purchase.
Customer is responsible for return shipping, and the shipping cost of replacement decal.
We will not accept exchange or issue credit for the following items:
1. Reduced Pricing items from our Bargain Bin, Shapes or Mystery Packs.
3. Personalized orders - including custom text, names, sizes, shapes, logo, or other.
4. Custom Digital Prints - Photos, LifeSize CutOuts, Labels, Stickers, Logos, etc.
5. Custom Photo Gifts - books, mugs, cards, puzzles, ornaments and more.
The above mentioned items are not resalable - all sales are final. No exceptions will be made, and no exchange or credit will be issued.
Credit will be issued in the form of a gift code which may be used toward a future purchase. To redeem a gift card, enter the unique number provided to you in our shopping cart during checkout. Your unique gift card number can only be used once. Once the gift card has been used it will immediately expire along with any unused funds. Your gift card credit will not cover shipping cost.
Each design is custom made to order, there may be variations or alterations made to the design which may differ slightly from the image or pictures shown on our website to accomodate the increased or decreased number of characters in names, dates & other customized information. No exchange or credit will be issued for personalized or customized orders (including custom text, names, colors, sizes, logo, prints, photographs, or other).
If there is a mistake in the product personalization that is our fault, or missing pieces of your order — contact us within 30 days and we will replace the item(s). After the 30 day period, no refund will be issued, and no refund or credit will be issued for missing pieces — no exceptions.
The RMA# you are issued is valid for 30 business days. After 30 business days the RMA# will expire and void. Your returned shipment must be received within 30 business days or the package will be refused and returned to you.
Mail your return USPS Priority with Tracking Number. In the event your return package is lost in transit, we will not be held responsible for replacement or credit of lost merchandise.
No exception will be made to the Right On The Walls® return policy.
No return on previously exchanged or credited merchandise permitted.
If you would like to cancel your order, please notify us via email immediately. If we have not begun to work on your order, cancellation will be granted at the discretion of Right On The Walls®. We can not cancel orders that have already been placed on our productions schedule, or have already been produced.
Cancellation for personalized or customized orders that have already been through layout and designed by our staff but not produced (this includes custom text, names, colors, sizes, logo, prints, photographs, or other) minus a 25% design fee which will be deducted from any refundable amount.
No exception will be made to the Right On The Walls® cancellation policy.
Please Note: Updates and/or changes to the above policies may be posted at any time without notice.