Wall Decal Questions
Are your vinyl wall decals removable?
and it's easy to do. Our vinyl wall decals work well for both renters
and homeowners because they come off when you are ready for them to
without damaging your wall or other non-porous surface. To remove, get a
grip on the corner of each letter using an application/removal tool or
tweezers and gently pull off the lettering. If you've had the lettering
on the wall for a long period of time, you can soften them up first by
using a hair dryer.
How much does your lettering cost?
varies based on size and complexity. Please check our website for ideas
ready for purchase, or visit our Creative Center to design your own.
you can't find exactly what you're looking for, we will custom design
something just for you. Just email us with your ideas and one of our
designers will help you.
What type of wall lettering is this?
are individually precision cut letters that press on your wall or any
flat surface. They are not decals with clear film or white areas around
the letters, but rather individually cut letters that have been
pre-spaced for easy application. The letters arrive on a sheet. After
pressing the sheet to your wall and following our detailed instructions,
you pull it back and only the lettering remains.
selected artwork contains more than a single color, each color will come
on a separate sheet & need to be applied separately. The letters
are thin... equivalent to about 2-3 coats of paint, they will give you
the look of hand-painted stenciling without the time and trouble. And
they don't fade or crack.
What is vinyl lettering made from?
type of vinyl used for our wall lettering is unique in that it is
removable and easily conforms to the shape of the wall or object it's
placed on — giving the appearance of paint. Our vinyl will not harm the
surface and is available in many different colors.
What does "pre-spaced" mean? And can I place the lettering on multiple lines and places?
means that we do all the positioning and spacing of the letters and
words for you. The lettering arrives as a roll of text or art per color
which you can apply in sheets, or cut the sheet of lettering in any
increment you choose to make your quote 2 or more lines. You can even
cut each word and place them in a creative layout. The possibilities are
Can I make up my own quote and have it all pre-spaced also?
Yes, you can. Use our Creative Center to design your own text or monogram.Or contact us for help.
Can I submit my own artwork or logo?
we have manufactured countless original artworks sent in by our
customers. You may submit your original artwork or logo to us through
the Contact Us page. We accept EPS, AI, PDF and some PSD, JPG, GIF and
Can you reproduce artwork found in a book, magazine, etc.?
under most circumstance we cannot reproduce artwork that has been
published or is copyright protected. Just as we cannot reproduce logos
or names that are trademark protected. We can create vinyl lettering for
you if you are the original owner of the artwork, phrase, poem, logo,
etc. or have written consent from the owner or author to reproduce.
I submit a custom online order through your Creative Center, will I be
able to see the letters before you make them and ship them to me?
you will. Our Creative Center will generate a preview for you as you
work. You choose your text, color, font and size. If you would like to
place an order involving the use of your logo or other image, two or
more colors or would like different sizes or fonts, please contact us
and we will gladly help you with your order.
Please be extra
careful when submitting your order to make sure everything is spelled
correctly. If the spelling error is our mistake, we will replace your
lettering at no charge to you.
Are there surfaces this type of lettering won't work for?
type of lettering sticks to almost any smooth or lightly textured
surface like painted walls, glass, mirrors, and smooth metal and wood.
It will not stick to rough or uneven surfaces like bare cinder block,
brick, porous aluminum, or stucco surfaces. Our products have been
tested on general flat, semi-gloss and gloss paint with success. The
wall surface MUST be clean, or the dirt/grease will cause the lettering
to peel from the surface.
Please read our blog post on the best surfaces for application:
Wall Decals: Your Surface Application Questions Answered
We offer Sample Kits to test your
surface and make sure our product will stick well. And, Color Swatches
to check color preference, and a product sample piece is included with
every order. If you have a textured wall, wallpaper, high gloss paint or
other unique surface we recommend leaving a sample piece on your wall
for 48 - 72 hours to test it's adhesion and removal before applying your
Because there are many types of surfaces for
which the product can be applied, and all different types of paint and
other surfaces, we make no guarantee the product will stick to your
It's best to test FIRST!! We highly recommend testing
your surface with a Sample Kit if you have any of the following wall
** Any glaze or faux paint finish.
** Sherwin Williams Flat or Matte Paint
** Benjamin Moore Flat or Matte Finish Paint
** Green or Zero VOC or VOC free Eco-friendly Paint
** Wallpaper (flat, glossy & textured)
** High Gloss Painted surfaces.
** Flat or Satin Paint - may require patience & pressure for application.
** Egg Shell Paint - may not stick. Please order sample kit for testing.
** Heavily Textured Walls may not accept vinyl application.
** Knock Down Textured Walls may experience difficulty with edges lifting.
** Unpainted cinder block, wood or other rough surface.
** Painted wood or plywood, may have difficulty with decal edge lift.
** Painted paneling, product may pull paint from paneling when removed.
** Cracked, Crumbling or Peeling walls (plaster or paint).
professional quality materials we use to create our vinyl artwork is
approved as interior safe. Apply at your own risk. Right On The Walls
shall not be held liable in the rare event that any damage or paint
removal is caused during installation or removal of our products.
I'm afraid I'll make a mistake transferring the vinyl to my wall ...
wall art is easy to apply and is removable. You will receive free
practice lettering with your purchase to practice beforehand. It's very
important to us that you feel confident about your choice both before
and after you order from us. If your product has been damaged during
installation, a replacement may be ordered at a discount rate. Watch our
Installation Video for tips.
Do You Personalize or Customize the vinyl art?
We can customize most any of our designs to match your needs! Each
design is custom made to order, there may be slight variations or
alterations made that may differ from the images or pictures shown on
our website to accommodate the increased or decreased number of
characters in names, dates & other customized information.
Is the vinyl lettering reusable?
not, once the lettering has been removed it will not apply to another
surface. The vinyl is very thin, and removal usually deforms the shape
of the letters. In the case of larger letters or shapes repositioning is
What other types of products do you carry?
with our vinyl wall art products you can also find wall clocks, prints,
color labels, monogram gifts, home decor, wedding decor and large
What are your color choices?
have many different colors available to go with any decor. All colors
shown on our Color Guide are in stock and ready for your order.
Do you have all colors in stock?
Yes, we maintain a very large selection of colors. All colors shown on our website are in stock and ready for your order.
you are looking for a specific color that we do not have in stock,
please notify us and we will let you know if this color is available. If
you are ordering product produced in a non-stock color, this will delay
the order an additional 3 - 7 business days.
How long does it take to install the product?
time may vary by individual. Based on studies done by Right On The
Walls, the average time is around 10 - 15 minutes. If you have never
applied vinyl before, it may take longer. We make no guarantee on the
length of time your vinyl artwork will take to apply to your surface,
every space is unique & every application will differ.
lettering with a great amount of words and/or designs can take longer
to put up than shorter or smaller designs. We recommend cutting apart
larger designs and applying your artwork in smaller sections if you are a
first time applicator, and it always helps to have an extra set of
hands or more to pitch in. Some application may require patience.
Creativity takes time! The end result will be worth your extra effort!
Wedding Products & Decals
Wedding Line is called "Right Down The Aisle". We offer personalized
wedding decorations that match from ceremony to reception.
Can I use this product to decorate for a wedding or special event?
you can! We have a large selection of ideas geared specifically for
weddings ... and any of them can be customized just for your special
day. Vinyl wall art can be placed on walls, dance floors, favors,
champagne glasses, or many other surfaces to make you day extra special
and memorable. Make sure to get permission from the church or banquet
hall, you can send them to our website for information about the
product, or order a Sample Kit to test the vinyl on walls and/or
flooring. Our designs look great as a backdrop to your photography as
Each design is custom made and there may be slight
variations or alterations made to accommodate the increased or decreased
number of characters in names, dates & other customizable
Please tell me more about your Aisle Runners ...
aisle runners are 75ft long by 40" wide and come in white or ivory
satin. We will print your personalized design on the fabric aisle runner
in the colors you choose. We have a large assortment of designs that
you can pick from, or one of our designers can work with you to create
something unique, or send us your own artwork!!
Please tell me more about your Table Runners ...
table runners are now available in an amazing selection of 19 colors!
These satin table runners fit on round, square and rectangular tables —
making the perfect decorating accessory for the bridal table, cake table
or every table at your venue! We'll print your names, date or other
information on the table runner in the color combination of your choice!
What are Chair Bands and when would I use them?
Chair Bands are fantastic for the bride who wants to add something
special and unique to her event! Made from a lycra material, they will
form fit right on the back of any chair. We offer the bands in white or
ivory, and will personalize each band with any name in the colors of
Will my package arrive before my wedding or other special event?
make every effort to make sure you receive your package in a timely
manner! We do not guarantee a delivery date. Right On The Walls is not
responsibile for any customer missed dates, events, deadlines or other
caused by poor order planning or unexpected shipping delays.
your order is last minute and must be received within a specified
timeline — contact us to make sure we can accommodate the expedited
order. Then pay the extra postage charge for express overnight shipping.
We can provide full-color large format prints on our digital printers. From Wall Decals to Canvas to other photos ...
Please tell me more about your Color Labels:
We will print customized labels to personalize food, favors, crafts, gift bags, soaps, candies and much more!
What are my payment options?
We accept all forms of payment: Credit Card, Debit Card, or PayPal.
How do I send payment?
Please use our shopping cart to choose and purchase designs.
How long does it take for an order to process?
order is shipped no later than 7 business days from the date of your
payment. You will receive an email with tracking information when your
order has shipped.
What are my shipping options?
shipping cost is automatically configured during checkout based on the
weight of your package. We ship all packages USPS Priority Mail with
We ship all packages in a timely manner
according to our published production schedule and can not be held
responsible for shipping delays once the product is no longer in our
possession and has been placed in the care of the United States Postal
Service. Please be prepared to expect some shipping delays during
We can upgrade shipping to USPS Express Overnight
Shipping if our production schedule allows. You must notify us before
placing your order and we will check to make sure we can accommodate
your request. Additional charges will be incurred for rush orders.
How long should I expect to wait for an international shipment?
shipments may take longer to arrive than standard USPS Priority
Shipping within the United States. We are not responsible for delays due
to customs or local delivery errors. Please continue to check your
tracking information provided for your package to see the status of
delivery. For International shipments, customer is responsible for all
additional shipping fees, including duties and tariffs.
orders may be subject to delays with customs. We accept no
responsiblity for delays for which we have no control and do not issue
refunds for delays in shipment.
What happens if I accidentally provide incorrect shipping information?
take extra precautions to provide us with the correct shipping address
and phone number. We ship to the address provided to us, therefore we
are not be responsible for re-shipment fees due to a bad mailing address
if you have recently moved or incorrectly entered a mailing address.
How can I track my order?
orders shipping to the U.S. will receive USPS shipment notification and
tracking information when the order is boxed and ready to ship. The
shipping notification will be sent to the email address you have
provided to us. Please check your "junk" or "spam" folder if you do not
receive a shipping email from us within a week of your order.
you can not find your shipping confirmation email or have possibly
deleted it, please log into your account to find the status of your
What is your return policy?
Please see our Terms & Conditions
Can I cancel my order?
Yes, please see our Cancellation Policy for details.
My lettering has arrived damaged:
for some reason your lettering has arrived damaged, you may return it
within 30 days for an identical replacement. Absolutely no replacement
product will be issued for orders over 30 days old.
My art is the wrong size for my space:
your space before ordering, or please contact us if you need help with a
size different than displayed on our website. We cannot be held
responsible for incorrect measurements of height or width of your
I have damaged my vinyl art during installation:
this is rare, in the event that your vinyl wall art is damaged during
installation it would not be eligible for a return, but we will offer
you a replacement piece at a reduced cost.
Each order is supplied
with a small practice piece. We recommend applying this practice piece
to your surface before applying the piece you have purchased if you have
never applied our products before.
The vinyl is not sticking to my wall or other surface:
offer Color Swatches to check color preference, and a Sample Kit to
test on your surface before purchase, and/or a product sample piece is
included with every order. If you have a textured wall, wallpaper, high
gloss paint or other unique surface we recommend leaving a sample piece
on your wall for 48 - 72 hours to test it's adhesion and removal before
applying your purchased vinyl.
This type of lettering sticks to
almost any smooth or lightly textured surface like painted walls, glass,
mirrors, and smooth metal and wood. It will not stick to rough or
uneven surfaces like bare cinder block, brick, porous aluminum, or
stucco surfaces. Our products have been tested on general flat,
semi-gloss and gloss paint with success. The wall surface MUST be clean,
or the dirt/grease will cause the lettering to peel from the surface.
there are many types of surfaces for which the product can be applied,
and all different types of paint and other surfaces, we make no
guarantee the product will stick to your space.
Do you have special promotions?
Yes, throughout the year we offer promotions through our email list, Facebook & Twitter pages.
Is Your Mailing List Private?
we do not rent, sell or share our mailing list. Your information is
kept in strict confidence. You are not required to give us personal
information in order to join.
How Often Do You Send Out Emails or Promotions?
we are sending out emails/promotions only a couple times per year. You
will not receive a ton of unwanted email from us.
Large Format Photo CutOuts
Will You Remove The Background From My Photograph?
we will professionally remove the background from your image at no
additional cost to you. We can not add missing parts to your photograph,
please make sure NOT to upload photos with feet, arms or other
important pieces cut out of the frame - unless this is how you want to
receive the piece. Our pricing includes background removal only. If you
require advanced photo editing please contact us for pricing and
What If I Want To Keep The Background?
You may select whether you want the background cut out or printed exactly how you upload it.
Where Can I Place The CutOut?
recommend a clean, flat surface for application to walls, windows,
doors, etc. Longevity will vary on stucco, brick, cinder block or
textured walls. For a fun twist ... our material can be wrapped around
wall corners, ceilings and poles!
How Many Times Can I Move My Print?
printed piece can be removed and reapplied - but this is not something
that should be done over and over or you will decrease the life of the
Can I Order Text To Go With My Print?
if you would like to add a caption, name or any other type of custom
word art alongside your Life-Size CutOut™, you can place a custom order
choosing text, font, size and color in our Creative Center.
How Are The Sizes Calculated?
are based on the longest part of your file after we cut it out of the
background. If you order one of our 24 inch Life-Size CutOuts™, 24
inches will be the longest part of the piece you receive. If the photo
you are planning to have printed is square, you may order up to 54"
Is This A Durable Print?
We print your photograph on only the very best removable adhesive vinyl
available — it will not rip, can be moved and removed, and will not
leave residue on the surface when applied.
Will My Order Be Professionally Printed?
All orders are prepped, printed, cut and boxed right here in our US
office. Every order is printed with brilliant full color on our own
in-house 8 color state-of-the-art digital press to your exact
How Can I Take The Best Photo For Upload?
If you are planning to stage a photo, for best results please review our Picture Taking Basics.